Fulfillment Policy
Thank you for choosing DIrty Birdie Digital for your digital marketing needs. We are committed to delivering high-quality services and ensuring client satisfaction. Please carefully review our fulfillment policy below, which outlines our approach to service delivery, cancellations, and refunds.
Service Delivery:
As a digital marketing agency, our services are primarily delivered online through various digital channels, including but not limited to email, video conferencing, project management platforms, and reporting dashboards. The specific deliverables and timelines for each service will be outlined in your individual service agreement or proposal. We strive to deliver our services in a timely and professional manner, keeping you informed of progress along the way.
Client Interaction:
Currently, our operations are primarily conducted remotely. While we are dedicated to providing excellent communication and support through digital channels, we may offer the option for in-person consultations or meetings at our offices located at [Your Office Address, if applicable] by appointment only. Please contact us to discuss the possibility of an in-person meeting. Directions to our office will be provided upon confirmation of an appointment.
Cancellation Policy:
Our cancellation policy varies depending on the specific service and the stage of the project. Details regarding cancellation terms will be clearly outlined in your individual service agreement or proposal. Generally:
- For ongoing monthly service agreements, a 30 day written notice is required for cancellation.
- For project-based services, cancellation terms will be defined in the project contract. Depending on the progress made and resources allocated at the time of cancellation, fees may apply.
Refund Policy:
Due to the nature of digital marketing services, which involve strategy development, implementation, and the allocation of resources, refunds are generally not provided once work has commenced. However, we are committed to client satisfaction and will review refund requests on a case-by-case basis under the following circumstances:
- Significant Service Disruption: In the event of a prolonged and significant disruption of our services that is directly attributable to our actions or inactions, we will work with you to find a fair resolution, which may include a partial refund.
- Non-Delivery of Agreed-Upon Services: If we fail to deliver the core services as outlined in your service agreement or proposal, we will work diligently to rectify the situation. If a resolution cannot be reached, a partial or full refund may be considered.
Please note: Dissatisfaction with the results of marketing campaigns, while we take seriously and strive to avoid through strategic planning and execution, does not automatically qualify for a refund, as numerous external factors influence campaign performance.
How to Request Cancellation or Discuss Concerns:
To request a cancellation or discuss any concerns regarding our services, please contact us in writing via email or by phone. We will acknowledge your request promptly and work with you to find a satisfactory resolution.
Changes to This Policy:
We reserve the right to modify this Fulfillment Policy at any time. Any changes will be posted on our website.
By engaging our services, you acknowledge that you have read, understood, and agree to this Fulfillment Policy.